fellbet Privacy Policy

fellbet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the fellbet website at fellbet.net, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications. It applies to all players, regardless of whether they are based in Metro Manila, Cebu City, Davao, Makati, Quezon City, or anywhere else in the Philippines.

This Policy should be read alongside the fellbet Terms & Conditions, which govern your use of the platform as a whole.

For the purposes of the Philippine Data Privacy Act of 2012, fellbet is the personal information controller in respect of the personal data collected through the fellbet platform. This means fellbet determines the purposes and means of processing your personal data.

fellbet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable data privacy laws. Contact details for the DPO are provided in Section 14 of this Policy.

fellbet collects personal data from you in the following categories, depending on how you interact with the platform:

We do not intentionally collect sensitive personal information (as defined under the DPA 2012) unless it is strictly necessary for identity verification or compliance purposes, in which case it will be handled with the heightened protections required by law.

fellbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your fellbet account, including processing your registration and verifying your identity through KYC procedures required by PAGCOR;
• Service Delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (₱ / PHP), and deliver the core features of the fellbet platform;
• Legal and Regulatory Compliance: To comply with obligations under the DPA 2012, PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws — including mandatory reporting requirements;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct;
• Responsible Gaming: To monitor gameplay patterns and identify potential problem gambling behaviour, and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest in doing so, and always subject to your right to opt out;
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the performance, security, and user experience of the fellbet platform.

fellbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, fellbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and fellbet — specifically, to operate your account, process transactions, and deliver gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA reporting obligations, and NPC data privacy requirements;
• Legitimate Interests: Processing is necessary for fellbet's legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and interests;
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — fellbet relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

fellbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Game Providers: Licensed third-party game suppliers who provide the games available on the fellbet platform. These providers may receive limited technical data necessary to deliver game functionality;
• Payment Processors: Philippine payment service providers (including GCash, PayMaya/Maya, and partner banks such as BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank) who process your deposits and withdrawals;
• KYC and Compliance Providers: Identity verification and anti-money laundering service providers engaged to assist with regulatory compliance;
• IT and Security Providers: Technology partners who provide hosting, cybersecurity, fraud detection, and platform infrastructure services;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation;
• Professional Advisers: Lawyers, auditors, and accountants engaged by fellbet in connection with legal proceedings, compliance reviews, or business operations, subject to professional confidentiality obligations.

The fellbet platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session security, and to understand how players use the site so we can improve it.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits you have set on your account;
• Analytics Cookies: Help us understand how players navigate the platform — for example, which games are most popular and where players encounter difficulties. This data is aggregated and anonymised where possible;
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and IP-based risk scoring.

fellbet does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the platform.

fellbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fellbet platform;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While fellbet takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying fellbet immediately if you suspect any unauthorised access to your account.

fellbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC Documents: Retained for the duration of your account and for five (5) years following account closure;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is aggregated and anonymised;
• Marketing Preferences: Retained until you withdraw consent or opt out, plus a reasonable period thereafter for record-keeping purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with fellbet's data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by fellbet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which is the primary purpose of this Policy;
• Right of Access: The right to request a copy of the personal data fellbet holds about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible;
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the fellbet Data Protection Officer using the contact details provided in Section 14. fellbet will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

The fellbet platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gambling regulations. fellbet does not knowingly collect personal data from persons under the age of 21.

If fellbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has provided personal data to fellbet, please contact us immediately using the details in Section 14 so that we can take appropriate action.

In certain circumstances, fellbet may transfer your personal data to recipients located outside the Philippines — for example, to game providers or technology partners whose servers are located in other jurisdictions. Where such transfers occur, fellbet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the DPA 2012.

These safeguards may include:

• Contractual clauses requiring the recipient to process personal data to the same standard as required under Philippine law;
• Transfers to recipients in countries that have been assessed as providing an adequate level of data protection;
• Other legally recognised transfer mechanisms as approved by the National Privacy Commission.

You may request further information about the safeguards in place for international transfers by contacting the fellbet DPO.

fellbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, fellbet will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how fellbet protects your personal data. Your continued use of the platform following any amendment constitutes your acknowledgment of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by fellbet, please contact our Data Protection Officer through the following channel:

• DPO Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the fellbet platform
• Response Time: fellbet aims to acknowledge all privacy-related requests within 72 hours and to provide a full response within 30 days

If you are not satisfied with fellbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:

For responsible gaming concerns, self-exclusion requests, or account limit adjustments, please visit our Responsible Gaming page or contact our support team directly. Additional platform information is available on our About Us page and FAQ.